Question 1

What video formats and resolutions are supported?

Accepted Answer

Videos are rendered in MP4 format using the H.264 codec, which is universally compatible with all browsers, social media platforms, and video players. Output is 720p for signup credit, Starter, and any time you are not on an active Team subscription; 1080p when subscribed to Team; up to 4K on Enterprise (contract).

Question 2

How long does rendering take?

Accepted Answer

Most videos are rendered within 2-5 minutes depending on length, complexity, and resolution. Enterprise customers get priority rendering for faster turnaround. Preparing the draft is quick; rendering is the time-consuming step.

Question 3

What GitHub permissions does Diffvideo require?

Accepted Answer

The Diffvideo GitHub App requests read-only access to repository contents (to read diffs), pull requests (to monitor merges), and repository metadata (names, branches). It also requires webhook permissions to receive event notifications. No write access to your code is requested.

Question 4

Is my code stored on Diffvideo's servers?

Accepted Answer

No. Code diffs are read in real time for video generation and are not stored permanently. Diffvideo processes the diff to produce your video and discards the code content. Video metadata and rendered video files are stored according to your account settings.

Question 5

Does Diffvideo support dark mode?

Accepted Answer

The Diffvideo dashboard is designed as a single light theme so controls stay readable regardless of your device or browser settings. Video output uses your configured brand colors.

Question 6

Can I access Diffvideo via API?

Accepted Answer

API access is on our roadmap. Currently, all interactions happen through the dashboard and GitHub webhooks. If you have a specific API use case, contact support@diffvideo.com and we'll prioritize based on demand.

Question 7

How are videos stored and delivered?

Accepted Answer

Rendered videos are stored in the cloud and delivered over a global CDN so links load quickly worldwide. Videos are accessible via unique URLs that can be shared or embedded.

Question 8

What happens if rendering fails?

Accepted Answer

If a video render fails, Diffvideo automatically retries up to 3 times. If rendering continues to fail, the video is marked as failed in your dashboard with an error description. You can re-trigger rendering manually or contact support for assistance.

Question 9

Can I customize output style?

Accepted Answer

Yes. Through the rules engine, you can configure the video type (changelog, product update, feature demo, helpdesk), which affects tone and focus. You can also configure per-repository style settings including brand colors, logos, and fonts. In suggest mode you can edit drafts before rendering.

Question 10

Does Diffvideo work with monorepos?

Accepted Answer

Yes. Diffvideo monitors the entire repository for changes. In the rules engine, you can filter triggers by file paths to generate different video types for different parts of a monorepo (for example, one rule for changes in /apps/web and another for /packages/api).

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